Return Policy
Return Policy
Thank you for choosing AwwwCos. We strive to provide satisfactory and fair service to all our valued customers. We understand that there may be some issues during the shopping process, which is why we have implemented the following return and exchange policy to ensure your rights are protected.
1. Size Error / Defective Items / Missing Items / Items significantly different from the store description
If you receive a product with a size error, defects, missing items, or items that are significantly different from our description, please contact us via email within 7 days of receiving the item, and provide relevant photos to support your claim. For clothing with size errors, if it is our mistake, we will make a new set of clothing for you free of charge. If the size error is due to incorrect measurements provided by you, we will offer a 10% discount for you to purchase a new set of clothing.
Please note that once the package has left our company, only the listed price of the item (excluding shipping fees) is eligible for a refund.
You are responsible for ensuring that the returned item is in its original condition and returning it via registered mail at your own expense within two weeks of receipt. Please provide us with the tracking number for the return package.
Please note that the following items are not eligible for return or exchange:
- Used or laundered items.
- Items with cigarette or perfume odors.
- Items with stains.
2. Order Cancellation / Modification
If clothing at AwwwCos is custom-made according to your measurements, please review your order carefully before submitting it. If you notice an error in processing your order, please email us within 24 hour of submission. We can only cancel or modify orders within this time frame. For in-stock and other promptly-shipped items, we typically ship them on the same day of purchase, and we will do our best to accommodate any necessary changes. However, if the order has already been shipped or cannot be located during transit, AwwwCos will not be responsible for any additional costs incurred to rectify the order.
3. Incorrect Shipping Address
AwwwCos ships all orders to the delivery address provided by the customer. It is the customer's responsibility to provide the necessary and complete address information. If essential shipping information is omitted during the checkout process, resulting in the need for re-shipment or retrieval of the package, AwwwCos will not bear any additional costs to resolve this issue.
We hope the above information meets your needs. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are dedicated to providing support and solutions.
4. Customs Duties
Furthermore, please note that if there are any customs duties required to collect your package in your local country, we will not be responsible for covering this portion of the fees, as we have only charged for shipping fees. Please proactively contact the local carrier to arrange for the payment of customs duties and the collection of your package. If there are any delays or other circumstances, please don't hesitate to contact us.
Thank you once again for choosing AwwwCos, and we look forward to providing you with a pleasant shopping experience!
Shipping
A: We offer worldwide shipping for all costumes available on our site. The delivery time depends on your country and chosen shipping method.
Step 1: For costume orders, our professional dressmakers typically require approximately 12-15 working days to customize the costume to your specifications.
Step 2: If you opt for standard shipping, we will utilize reliable carriers such as SF Express, Yun Express, or YANWEN. From our warehouse in China, it generally takes about 12-20 business days for the package to reach a US address, or approximately 15-30 business days for other European destinations.
Step 3: Alternatively, expedited shipping options like DHL or FedEx can be selected. With these services, you can expect delivery within approximately 3-5 business days to a US address or around 5-7 business days to other European addresses.
Please note that unforeseen circumstances such as flight cancellations or customs clearance procedures may cause potential delays beyond our control. However, rest assured that we are responsible for any lost or damaged items during transit. In such cases, kindly contact us via email (awwwcosoffice@gmail.com) within 30 days of receiving the package so we can promptly address and resolve the issue.
A: Please note that the delivery date of your costume may be subject to potential delays during holidays, such as Halloween or Christmas, as well as other festivals. Rest assured that we are working diligently to provide you with a delightful surprise costume.
Standard Shipping:
1: If the item is not in stock, Orders Arrangement (1-2 business days) + Tailoring (10-15 business days) + Quality Checking (0.5-1 business day) + Standard Shipment (12-20 business days) = Get Your Costumes (23-38 business days).
2: If the item is in stock, Orders Shipment Arrangement (1-3 business days) + Standard Shipment (12-20 business days) = Get Your Costumes (13-23 business days).
Expedited Shipping:
1: In case the item is not in stock, Orders Arrangement (1-2 business days) + Tailoring (10-15 business days) + Quality Checking (0.5-1 business day) + Expedited Shipment (3-7 business days) = Get Your Costumes (15-25 business days).
2: If the item is already in stock, Orders Shipment Arrangement (1-3 business days) + Expedited Shipment (3-7 business days) = Get Your Costumes (4-10 business days).
A: We can't guarantee you won't be charged since it is random. AwwwCos has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country.
A: After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: awwwcos2023@gmail.com. Please track here: https://www.17track.net/en
A: All tracking numbers are activated in 24 hours in the database of the shipping companies. If you are not able to track your order when you get your tracking number, it may be because the delivery company has not processed it inside their database system yet. Please allow 2-4 business days from the time you received you're tracking number to the time you can track it online.
1. Most of our packages are shipped via SF Express, Yun Express, YANWEN. You can track your package using the universal tracking website: https://www.17track.net/en. This website allows you to easily track the logistics information for your shipment.
However, if you require more detailed tracking information specific to your local postal service, please contact us to obtain the corresponding transfer number. With this transfer number, you will be able to access more specific logistics information through your local postal system.
▶▶You can use the transfer number and track shippments through your national postal service website if via standard shipping such as SF Express or Yun Express or YANWEN:
www.usps.com (USA)
www.parcelforce.com (UK)
www.canadapost.com (Canada)
For all other countries if you don't know your national postal service website you can find it here: http://www.postoffice.com
2. You can track shippments as follows if via expedited shipping such as DHL or FedEx:
DHL: https://mydhlplus.dhl.com/cn/en/home.html#/getQuoteTab
FedEx: https://www.fedex.com/en-us/home.html
All you have to do is enter the tracking number we provide in to the correct box on the shipping courier's website and you will be provided with the information on your package.
A:
1: Please note that returns must be made within 30 days of receiving your order.
2: We offer a full refund only for products that are defective or were sent by mistake.
3: Customized costumes cannot be refunded as our dressmaker begins customizing them within 2 days of receiving payment. Hence, cancellation is not possible. Please make your decision carefully.
A:
Step 1: To start our after-sale service, please reach out to us via email at awwwcos2023@gmail.com.
Step 2: Provide us with the following information:
① Your order number
② Detailed description of the problem
③ Relevant photos illustrating the issue
④ Include your request for resolution
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.