A: We offer worldwide shipping for all costumes available on our site. The delivery time depends on your country and chosen shipping method.
Step 1: For costume orders, our professional dressmakers typically require approximately 12-15 working days to customize the costume to your specifications.
Step 2: If you opt for standard shipping, we will utilize reliable carriers such as SF Express, Yun Express, or YANWEN. From our warehouse in China, it generally takes about 12-20 business days for the package to reach a US address, or approximately 15-30 business days for other European destinations.
Step 3: Alternatively, expedited shipping options like DHL or FedEx can be selected. With these services, you can expect delivery within approximately 3-5 business days to a US address or around 5-7 business days to other European addresses.

Please note that unforeseen circumstances such as flight cancellations or customs clearance procedures may cause potential delays beyond our control. However, rest assured that we are responsible for any lost or damaged items during transit. In such cases, kindly contact us via email (awwwcosoffice@gmail.com) within 30 days of receiving the package so we can promptly address and resolve the issue.

A: Please note that the delivery date of your costume may be subject to potential delays during holidays, such as Halloween or Christmas, as well as other festivals. Rest assured that we are working diligently to provide you with a delightful surprise costume.

Standard Shipping:
1: If the item is not in stock, Orders Arrangement (1-2 business days) + Tailoring (10-15 business days) + Quality Checking (0.5-1 business day) + Standard Shipment (12-20 business days) = Get Your Costumes (23-38 business days).
2: If the item is in stock, Orders Shipment Arrangement (1-3 business days) + Standard Shipment (12-20 business days) = Get Your Costumes (13-23 business days).

Expedited Shipping:
1: In case the item is not in stock, Orders Arrangement (1-2 business days) + Tailoring (10-15 business days) + Quality Checking (0.5-1 business day) + Expedited Shipment (3-7 business days) = Get Your Costumes (15-25 business days).
2: If the item is already in stock, Orders Shipment Arrangement (1-3 business days) + Expedited Shipment (3-7 business days) = Get Your Costumes (4-10 business days).

A: We can't guarantee you won't be charged since it is random. AwwwCos has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country.

A: After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: awwwcos2023@gmail.com. Please track here: https://www.17track.net/en

A: All tracking numbers are activated in 24 hours in the database of the shipping companies. If you are not able to track your order when you get your tracking number, it may be because the delivery company has not processed it inside their database system yet. Please allow 2-4 business days from the time you received you're tracking number to the time you can track it online.

1. Most of our packages are shipped via SF Express, Yun Express, YANWEN. You can track your package using the universal tracking website: https://www.17track.net/en. This website allows you to easily track the logistics information for your shipment.
However, if you require more detailed tracking information specific to your local postal service, please contact us to obtain the corresponding transfer number. With this transfer number, you will be able to access more specific logistics information through your local postal system.

▶▶You can use the transfer number and track shippments through your national postal service website if via standard shipping such as SF Express or Yun Express or YANWEN:
www.usps.com (USA)
www.parcelforce.com (UK)
www.canadapost.com (Canada)
For all other countries if you don't know your national postal service website you can find it here: http://www.postoffice.com

2. You can track shippments as follows if via expedited shipping such as DHL or FedEx:
DHL: https://mydhlplus.dhl.com/cn/en/home.html#/getQuoteTab
FedEx: https://www.fedex.com/en-us/home.html

All you have to do is enter the tracking number we provide in to the correct box on the shipping courier's website and you will be provided with the information on your package.

A:
1: Please note that returns must be made within 30 days of receiving your order.
2: We offer a full refund only for products that are defective or were sent by mistake.
3: Customized costumes cannot be refunded as our dressmaker begins customizing them within 2 days of receiving payment. Hence, cancellation is not possible. Please make your decision carefully.

A:
Step 1: To start our after-sale service, please reach out to us via email at awwwcos2023@gmail.com.

Step 2: Provide us with the following information:

① Your order number
② Detailed description of the problem
③ Relevant photos illustrating the issue
④ Include your request for resolution