Privacy Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at service@AwwwCos.com.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at service@AwwwCos.com.
Shipping
A: We offer worldwide shipping for all costumes available on our site. The delivery time depends on your country and chosen shipping method.
Step 1: For costume orders, our professional dressmakers typically require approximately 12-15 working days to customize the costume to your specifications.
Step 2: If you opt for standard shipping, we will utilize reliable carriers such as SF Express, Yun Express, or YANWEN. From our warehouse in China, it generally takes about 12-20 business days for the package to reach a US address, or approximately 15-30 business days for other European destinations.
Step 3: Alternatively, expedited shipping options like DHL or FedEx can be selected. With these services, you can expect delivery within approximately 3-5 business days to a US address or around 5-7 business days to other European addresses.
Please note that unforeseen circumstances such as flight cancellations or customs clearance procedures may cause potential delays beyond our control. However, rest assured that we are responsible for any lost or damaged items during transit. In such cases, kindly contact us via email (awwwcosoffice@gmail.com) within 30 days of receiving the package so we can promptly address and resolve the issue.
A: Please note that the delivery date of your costume may be subject to potential delays during holidays, such as Halloween or Christmas, as well as other festivals. Rest assured that we are working diligently to provide you with a delightful surprise costume.
Standard Shipping:
1: If the item is not in stock, Orders Arrangement (1-2 business days) + Tailoring (10-15 business days) + Quality Checking (0.5-1 business day) + Standard Shipment (12-20 business days) = Get Your Costumes (23-38 business days).
2: If the item is in stock, Orders Shipment Arrangement (1-3 business days) + Standard Shipment (12-20 business days) = Get Your Costumes (13-23 business days).
Expedited Shipping:
1: In case the item is not in stock, Orders Arrangement (1-2 business days) + Tailoring (10-15 business days) + Quality Checking (0.5-1 business day) + Expedited Shipment (3-7 business days) = Get Your Costumes (15-25 business days).
2: If the item is already in stock, Orders Shipment Arrangement (1-3 business days) + Expedited Shipment (3-7 business days) = Get Your Costumes (4-10 business days).
A: We can't guarantee you won't be charged since it is random. AwwwCos has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country.
A: After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: awwwcos2023@gmail.com. Please track here: https://www.17track.net/en
A: All tracking numbers are activated in 24 hours in the database of the shipping companies. If you are not able to track your order when you get your tracking number, it may be because the delivery company has not processed it inside their database system yet. Please allow 2-4 business days from the time you received you're tracking number to the time you can track it online.
1. Most of our packages are shipped via SF Express, Yun Express, YANWEN. You can track your package using the universal tracking website: https://www.17track.net/en. This website allows you to easily track the logistics information for your shipment.
However, if you require more detailed tracking information specific to your local postal service, please contact us to obtain the corresponding transfer number. With this transfer number, you will be able to access more specific logistics information through your local postal system.
▶▶You can use the transfer number and track shippments through your national postal service website if via standard shipping such as SF Express or Yun Express or YANWEN:
www.usps.com (USA)
www.parcelforce.com (UK)
www.canadapost.com (Canada)
For all other countries if you don't know your national postal service website you can find it here: http://www.postoffice.com
2. You can track shippments as follows if via expedited shipping such as DHL or FedEx:
DHL: https://mydhlplus.dhl.com/cn/en/home.html#/getQuoteTab
FedEx: https://www.fedex.com/en-us/home.html
All you have to do is enter the tracking number we provide in to the correct box on the shipping courier's website and you will be provided with the information on your package.
A:
1: Please note that returns must be made within 30 days of receiving your order.
2: We offer a full refund only for products that are defective or were sent by mistake.
3: Customized costumes cannot be refunded as our dressmaker begins customizing them within 2 days of receiving payment. Hence, cancellation is not possible. Please make your decision carefully.
A:
Step 1: To start our after-sale service, please reach out to us via email at awwwcos2023@gmail.com.
Step 2: Provide us with the following information:
① Your order number
② Detailed description of the problem
③ Relevant photos illustrating the issue
④ Include your request for resolution
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.