We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at awwwcosoffice@gmail.com
. Please note that returns will need to be sent to the following address: [Jin Xianxian, Room 382, Section R, 3rd floor, Building 3, No. 8 Xiushan Road, Chengqiao Town, Chongming District, Shanghai, China (Chongming Industrial Park), +8617368092191]

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at awwwcosoffice@gmail.com
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             Detailed Refund Policy

1. Damages,wrong size,missing items and issues

• For returns regarding wrong size, defective, missing items, or items significantly different from our store description, buyers should contact us within 30 days of receiving the items and send us an email along with relevant photos to support their claims. In the case of wrong size costumes resulting from our mistake, we will gladly make a new one at no additional cost.
• However, if the issue is due to incorrect measurements provided by the buyers, AwwwCos cannot be held responsible. In such cases, buyers will be charged for a new costume at a discounted rate of 10%. Or if only size revisions are required, buyers must return the costume to us with prepaid return postage. We will then revise the costume free of charge.
• If buyers wishes to return merchandise unilaterally without any valid reason, we supports no-reason returns within 15 days but does not cover shipping costs, which must be borne by the customer.

• Please note that refunds will only be issued for the listing price of the item, excluding any shipping fees, once the package has been sent out from our company.

• Buyers are responsible for returning the items in their original condition within 30 days of signing for the items. The return must be made at the buyer’s own expense and through registered mail. Please provide us with the tracking number of the return package after it's shipped.

• The following items are excluded from being returned or exchanged:

  • Items that have been used or washed.
  • Items with a smell of cigarette or perfume.
  • Items with stains.

• We value customer satisfaction and strive to provide the best service possible. Our return policy aims to address any issues promptly and fairly, ensuring a positive shopping experience for all.

2. Order Cancellations/Changes

• Please carefully review your order before submitting as all costumes from AwwwCos are made according to our customers’ own measurements. If you realize a mistake has been made on a processed order, please email us within 24  hour of submitting the order. Please note that cancellations or changes can only be accommodated within this time frame.
• For ready-to-ship items, we strive to send them out on the same day or the next day after purchase. In such cases, we will make every effort to locate the package and make any necessary changes. However, if the order has already been shipped or cannot be located in the shipping containers, AwwwCos will not be held responsible for any additional costs incurred in correcting the order.

3. Wrong Delivery Address

• At AwwwCos, we ship all orders to the shipping address provided by our customers. It is the responsibility of the customers to ensure that they provide complete and accurate address information during the checkout process. In the event that any necessary shipping information is omitted or incorrect, AwwwCos will not be held responsible for any additional charges incurred in order to reship or retrieve a package.

4. Exceptions / non-returnable items

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

• Unfortunately, we cannot accept returns on sale items during our clearance or major sale promotions or gift cards.

5. Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• For the new item, we are pleased to offer you a 10% discount as a gesture of goodwill.

6. European Union 30 day cooling off period

• Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

7. Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at awwwcosoffice@gmail.com.
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