A: Thank you for your interest in our products. If you are unable to find the specific costume you want, please don't hesitate to contact us. We value your feedback and will be happy to collect users' opinions and share them with our product department.

A: The possibility of purchasing individual pieces of a costume depends on the specific costume you are interested in. We kindly ask that you contact us via email so that we can assist you further and provide you with the necessary information.

A: We have simplified the ordering process for your convenience. Please follow these steps:
Step 1: Add the items you wish to purchase to your cart or directly click the "Buy It Now" button.
Step 2: Proceed to checkout where you will fill in your address details. Don't forget to provide your contact email address to receive order confirmation and shipping updates.
Step 3: Complete payment securely using PayPal. Once payment is successful, you will receive an order confirmation email.
Step 4: When your order is shipped, we will send you an email with the tracking information to keep you updated on the status of your delivery.

A: We understand that mistakes happen, and we will do our best to assist you in updating your shipping address. Here's what you need to do:
Step 1: If you have mistakenly provided an incorrect shipping address, we kindly ask you to contact us within 24 hours of placing your order via email, online chat, or messenger. Please include your order number in the message.

Step 2: Please provide us with the correct address details using the following format:
- Name:
- Country:
- Street and Door number:
- Province/State:
- City:
- Post code:
- Phone number:

Step 3: Please note:

• To ensure your identity, kindly include the name and phone number associated with your order when requesting the address change.
• Once your order has been shipped, we are unable to modify the address.
• Although we will update the address as per your request, please be aware that this information may not reflect in your order history due to system limitations.

A: If you wish to cancel your order, please follow these steps:
Step 1: Contact us within 24 hours of placing your order via email, online chat, or messenger. Make sure to provide your order number.
Step 2: Our dedicated staff will promptly process your cancellation and initiate a refund for you. You will receive an email confirmation once the cancellation and refund have been successfully completed.
Please note: If it has already been shipped, we regret to inform you that we cannot cancel the order for you.

A: 1: For items that are currently in stock, we strive to dispatch them within 2-3 business days.
2: Please note that processing times may be slightly delayed during holidays, weekends, and special events.
3: If your order includes both in-stock items and pre-sale items, please be aware that we will hold the order until all items are available for shipment.

A:

• If the order status is “unfulfilled”:
  Step 1: If your order is still marked as “unfulfilled”, it means that it is currently being processed and has not been shipped yet. Please feel free to contact us via email, online chat, or messenger for more information about the status of your order.
  Step 2: In some cases, your order may have already been sent out by our courier but they may not have updated the tracking number yet. If this is the case, please reach out to us so we can provide you with further details.
  
• If the order status is “fulfilled”:
  This indicates that your order has been dispatched. You should receive an email from us containing the tracking number. Simply click on the provided link in the email to track your package and view its current whereabouts.

A: There could be a couple of reasons for this situation:
1. It's possible that you did not provide a contact email during checkout, which prevents you from receiving important order confirmation information. We kindly ask you to get in touch with us so we can update your contact details accordingly.
2. Another possibility is that PayPal’s official team is currently reviewing your payment, which may take a few hours or even a few days. We recommend reaching out to us so we can assist you further by checking the details.

A:
Step 1: Our costumes are not categorized under either US or EUR sizes. We offer special sizes that may differ from standard sizing charts. Therefore, your usual size may not apply here.
Step 2: To ensure a proper fit, we recommend carefully measuring yourself and referring to our size chart for each specific item. Alternatively, you can contact us for assistance in selecting the appropriate size by providing us with your own measurements based on our “Size Guide”.

A:
Step 1: The amount of room provided in our costumes can vary depending on the specific version ordered and individual comfort preferences.
Step 2: For a more accurate estimate, we suggest considering your personal need for comfort when choosing a size.

A: To obtain more precise measurements, we advise wearing thin, tight-fitting clothing that closely conforms to your body shape. This allows for minimal margin of error during measurement. If possible, it is recommended to have someone assist you for increased accuracy. Measurements can be taken in either centimeters or inches.

A: While we do offer an extensive selection of cosplay costumes specifically designed for kids, some of our adult outfits can also be customized to accommodate younger heroes. Please note that these custom orders will require specific measurements.

A: When selecting shoes, please provide us with your gender as well as your foot length measurement. This will enable us to assist you in determining the most suitable shoe size based on either US or Euro sizing standards.

A: Yes! We understand that everyone’s body shape is unique, which is why we offer the option to tailor-make costumes according to your specific measurements.
Step 1: During the ordering process, please include your custom size details (gender, height, chest, waist, hip) in the remarks box provided.
Step 2: Once we receive this information, we will send you a custom size link where you can choose any standard size and pay for the additional custom sizing fee.

A: We offer worldwide shipping for all costumes available on our site. The delivery time depends on your country and chosen shipping method.
Step 1: For costume orders, our professional dressmakers typically require approximately 12-15 working days to customize the costume to your specifications.
Step 2: If you opt for standard shipping, we will utilize reliable carriers such as SF Express, Yun Express, or YANWEN. From our warehouse in China, it generally takes about 12-20 business days for the package to reach a US address, or approximately 15-30 business days for other European destinations.
Step 3: Alternatively, expedited shipping options like DHL or FedEx can be selected. With these services, you can expect delivery within approximately 3-5 business days to a US address or around 5-7 business days to other European addresses.

Please note that unforeseen circumstances such as flight cancellations or customs clearance procedures may cause potential delays beyond our control. However, rest assured that we are responsible for any lost or damaged items during transit. In such cases, kindly contact us via email (awwwcos2023@gmail.com) within 30 days of receiving the package so we can promptly address and resolve the issue.

A: Please note that the delivery date of your costume may be subject to potential delays during holidays, such as Halloween or Christmas, as well as other festivals. Rest assured that we are working diligently to provide you with a delightful surprise costume.

• Standard Shipping:
  1: If the item is not in stock, Orders Arrangement (1-2 business days) + Tailoring (10-15 business days) + Quality Checking (0.5-1 business day) + Standard Shipment (12-20 business days) = Get Your Costumes (23-38 business days).
  2: If the item is in stock, Orders Shipment Arrangement (1-3 business days) + Standard Shipment (12-20 business days) = Get Your Costumes (13-23 business days).
  
• Expedited Shipping:
  1: In case the item is not in stock, Orders Arrangement (1-2 business days) + Tailoring (10-15 business days) + Quality Checking (0.5-1 business day) + Expedited Shipment (3-7 business days) = Get Your Costumes (15-25 business days).
  2: If the item is already in stock, Orders Shipment Arrangement (1-3 business days) + Expedited Shipment (3-7 business days) = Get Your Costumes (4-10 business days).

A:
1: When you have added the items you wish to purchase to your cart, proceed to checkout. At this stage, after entering your detailed address information, our system will automatically calculate the shipping fee for you.
2: The exact shipping fee is determined by the courier service chosen during the order placement process and your location.

A:
1: Once we have shipped your package, we will promptly send you a delivery notification email. This email will include a tracking link and tracking number for your convenience.
2: Alternatively, if you prefer, you can also contact us directly to inquire about the updated delivery status of your package.

A: We typically utilize reputable express companies such as DHL or FedEx for our shipments. However, if you have any specific requirements regarding the choice of courier, kindly reach out to us via email.

A:
1: If you require an expedited delivery for your costume, please leave a message specifying the desired date when placing your order or alternatively send us an email with this information.
2: Rest assured that upon receiving your request, we will respond promptly with an estimated date of arrival based on our production and shipping capabilities.

A:
1: Our practice of declaring a lower value on packages is aimed at helping customers avoid or minimize customs fees wherever possible.
2: If you have any specific requests regarding declaration value or any other related concerns, please feel free to contact us via email. We are more than happy to assist you.

A: We can't guarantee you won't be charged since it is random. AwwwCos has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country.

A: After your shipment has been sent, we will send you an email with the tracking code within 24-48 hours. If you have any questions about the shipping code, please contact our customer service department: awwwcos2023@gmail.com. Please track here: https://www.17track.net/en

A: All tracking numbers are activated in 24 hours in the database of the shipping companies. If you are not able to track your order when you get your tracking number, it may be because the delivery company has not processed it inside their database system yet. Please allow 2-4 business days from the time you received you're tracking number to the time you can track it online.

1. Most of our packages are shipped via SF Express, Yun Express, YANWEN. You can track your package using the universal tracking website: https://www.17track.net/en. This website allows you to easily track the logistics information for your shipment.
However, if you require more detailed tracking information specific to your local postal service, please contact us to obtain the corresponding transfer number. With this transfer number, you will be able to access more specific logistics information through your local postal system.

▶▶You can use the transfer number and track shippments through your national postal service website if via standard shipping such as SF Express or Yun Express or YANWEN:
www.usps.com (USA)
www.parcelforce.com (UK)
www.canadapost.com (Canada)
For all other countries if you don't know your national postal service website you can find it here: http://www.postoffice.com

2. You can track shippments as follows if via expedited shipping such as DHL or FedEx:
DHL: https://mydhlplus.dhl.com/cn/en/home.html#/getQuoteTab
FedEx: https://www.fedex.com/en-us/home.html

All you have to do is enter the tracking number we provide in to the correct box on the shipping courier's website and you will be provided with the information on your package.

A:
Step 1: We recommend hand washing your costume and allowing it to naturally air dry. Machine washing or dry cleaning is not recommended as it may cause damage.
Step 2: Before cleaning, please remove any metal accessories to avoid potential damage to the costume itself.
Step 3: To preserve the quality of your costume, avoid prolonged exposure to sunlight, artificial light, and humidity. Additionally, prevent pieces with contrasting colors and different materials from coming into direct contact with each other.
Step 4: If your costume has a stain, we strongly advise against using a cleaning product or stain remover. Instead, promptly bring your piece to a professional cleaning service. Once the stain has been removed, remove the plastic cover and allow the costume to air out before storing it away.

A:
Step 1: In the event that you receive a costume in the incorrect size, please first reach out to our seller. Ensure that you have checked the size chart provided beforehand.
Step 2: To facilitate resolution, measure your chest, waist, and hips while placing a tape measure against the costume. Take clear pictures of these measurements and send them to us within 72 hours of receiving the costume.

A:
Step 1: If you receive damaged or incomplete costumes, please photograph both the received items and the packaging within 48 hours of delivery. It is important not to try on or use any damaged items.
Step 2: Contact us immediately with these photos so that we can address the situation appropriately.
Step 3: After confirming any missing items through our investigation process, we will either process a refund or arrange for resending of the missing item.

A:
1: The responsibility for covering the shipping fees depends on the situation. If you have selected the wrong size or wish to return the item without a specific reason, you will be responsible for the return shipping costs.
2: For further details regarding specific cases, please contact us via email: awwwcos2023@gmail.com.

A:
1: Please note that returns must be made within 30 days of receiving your order.
2: We offer a full refund only for products that are defective or were sent by mistake.
3: Customized costumes cannot be refunded as our dressmaker begins customizing them within 2 days of receiving payment. Hence, cancellation is not possible. Please make your decision carefully.

A:
Step 1: To start our after-sale service, please reach out to us via email at awwwcos2023@gmail.com.

Step 2: Provide us with the following information:
① Your order number
② Detailed description of the problem
③ Relevant photos illustrating the issue
④ Include your request for resolution

A:

• Are you looking to design your own custom cosplay costume but unsure where to start? Look no further, as AwwwCos offers commission services tailored to meet your requirements.
• Whether you wish to customize a costume for yourself or create a unique gift for your family or friends, simply send us backside and front side pictures of the character, along with the name of the character and anime.
• Additionally, please provide us with information regarding your budget and desired deadline. You can send these details via email(awwwcos2023@gmail.com) or through our social media accounts.
• Once we receive your commission request, we will review it with our designers.

Thank you for reaching out to us. We appreciate your interest in contacting us. To get in touch with our team, we kindly suggest visiting our contact page on our website or sending an email to awwwcos2023@gmail.com. We will be happy to assist you.